Ordering & shipping
How do you ship live animals?
FedEx Priority Overnight in an insulated box with seasonal heat or cool packs, shipped Monday through Wednesday so nothing sits over a weekend. Full details are in our Live Arrival Guarantee.
What if the weather is too hot or cold?
We hold shipments when temperatures are unsafe — below 40°F or above 90°F at either end or in transit — and ship as soon as it clears. Your order is not cancelled; the animal just waits for safe conditions.
Do you guarantee live arrival?
Yes. If an animal arrives deceased we replace it (or refund it if it is out of stock). You must photograph the animal in the unopened packaging immediately on pickup or delivery — within 2 hours — and send those photos to us. See the Live Arrival Guarantee for full terms.
Do you offer local pickup?
Yes — local pickup is available in Arvada, Colorado. Contact us to set up a pickup time.
Do you ship internationally?
No — we ship within the United States only.
What payment methods do you take?
PayPal, Zelle, Stripe (credit/debit cards), Bitcoin, Venmo, Cash App, Apple Pay, and cash for local pickup.
The animals
Are your animals captive-bred?
Yes. Everything we sell is captive-bred — captive-bred animals are hardier, parasite-free, and acclimated to terrarium life, and it takes pressure off wild populations.
Can I choose the exact animal pictured?
Yes — the animal in the listing photos is the exact animal you receive, unless the listing states otherwise.
Are the animals sexed?
Sexing is noted on the individual listing where known. If a listing does not specify, the animal is unsexed.
Is this species legal where I live?
That is your responsibility to confirm before ordering — rules vary by state, county, and city, and some invertebrates are federally restricted in the US. Ask us if you are unsure and we will help you check.
Care & support
I am new to this. Where do I start?
Read the care guides for your species and have the enclosure running and stable before the animal arrives. Setting up in advance is the single biggest predictor of success.
My animal is not eating. Is something wrong?
A newly shipped animal often refuses food for several days — that is normal. Many species also stop eating before a molt. Give it quiet, keep conditions correct, and reach out if it persists. For medical concerns, see an exotics vet.
Can I get help after I buy?
Yes — email contact@terrariumstation.com.